Careers
Build Your Future at Ascentient
Joining Ascentient means being part of a team that values integrity, embraces challenges, and celebrates each other’s successes. If you’re looking for a place where your contributions can make a meaningful impact, Ascentient might be the right fit for you.
About us
Who We Are
Our vibe at Ascentient is all about passion, fun, and making an impact. We’re a team of energetic, creative individuals who believe work should inspire and challenge us while still being enjoyable. We bring positive energy to everything we do — from our projects to the way we connect and collaborate with one another.
Here, we celebrate the vibrant personalities and diverse experiences that shape our unique culture, creating a space where everyone can feel at home and be their authentic selves.
We love building meaningful connections, both within our team and with our clients, while staying committed to delivering outstanding results. But don’t let the fun fool you — when it’s time to focus, we’re all about getting things done with dedication and excellence.
At Ascentient, hard work and creativity go hand in hand with a dynamic, supportive environment, where each day offers new opportunities to learn, grow, and make a real impact.
If you’re looking for a place where you can bring your best, contribute to something meaningful, and enjoy the journey along the way, we’d love to meet you. Come join us and experience the vibe at Ascentient!
Who You Are
Are you passionate about making a real impact through technology? At Ascentient, we seek team members who are motivated, adaptable, and committed to delivering excellence in every user experience.
What You’ll Gain
Ascentient offers a comprehensive benefits package after 90 days of employment.
- Health and Dental Benefits
- Disability Insurance
- Life Insurance
- Flexible Working Arrangements
- Paid Time Off
- 401K Plan
Open Positions
Service Manager
Available
Department: Service and Support
Reports to: Director of Operations
General Summary:
The Service Manager’s primary responsibility is to oversee the activities and responsibilities of the service delivery team. While not directly involved in hands-on support, they are expected to provide guidance and oversight to the team, ensuring that service and support are delivered to clients in accordance with established agreements and performance standards.
The Service Manager reports to the Director of Operations. The Service Manager develops and refines our company’s best practices.
As the Service Manager, you’ll be responsible for managing the day-to-day operations of the service desk, overseeing the technical support team, maintaining client satisfaction, and driving continuous service improvement. You’ll work closely with technical staff, account managers, and leadership to ensure we’re consistently meeting service-level goals and client expectations.
Credentials and Experience:
Previous experience as a Service Manager at an MSP.
Bachelor’s or associate degree in computer-related fields is a plus.
Pay:
This position offers a competitive salary starting at $95K a year, complemented by a variable compensation component tied to performance. Variable compensation is based on the achievement of key service metrics. This structure is designed to reward both individual leadership and overall team success in delivering high-quality service to our clients.
Position Responsibilities:
- Manage the service delivery team’s daily activities as well as the dispatch process of service requests
- Lead and manage the service desk team, providing guidance, coaching, and performance management
- Provide accurate reports and metrics to company management on KPIs for service delivery
- Drive problem investigations and resolution as required
- Develop and maintain documentation, processes, and SOPs for service delivery
- Oversee service scheduling, escalation, and client satisfaction
- Active role in the daily management of all service calls
- Ensure quality and profitable services are performed to the agreed SLA
- To ensure that systems, processes and methodologies are followed according to company guidelines
- Identify trends and develop strategies to support these trends
- Participate in strategic planning to scale service delivery as the company grows
- Assist in the development of technical roadmaps for technical staff to fill knowledge gaps
- Build relationships with clients and participate in necessary client meetings (Pre & Post Sales)
- Support onboarding and offboarding of new team members
Knowledge, Skills, and Abilities:
- Knowledge and experience in cross-functional management methods and techniques
- Some knowledge of IT applications, processes, software, and equipment
- Strong organizational, presentation, and client service skills
- Skill in strategic planning with an ability to think ahead and plan over a 6–12-month time span
- Skill in planning and preparing written communications
- Skill in leading people and getting results with a strong client orientation
- Ability to multitask and adapt to changes quickly
- Ability to work in a team and communicate effectively
- Service awareness of all organizations' key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Familiarity with ITIL best practices or similar service management frameworks
Helpdesk (Level 2)
Available
Department: Service and Support
Reports to: Service Manager
General Summary:
Level 2 IT Helpdesk Technician to provide advanced technical support to our clients and ensure the smooth operation of their IT systems. This role acts as the escalation point for more complex issues beyond the scope of Level 1 support, requiring strong troubleshooting skills, a solid understanding of networking and system administration, and a client-first mindset.
The ideal candidate will be responsible for resolving technical incidents related to hardware, software, network connectivity, and user account management. They will also assist with equipment setup, system updates, and user onboarding. This is a hands-on role that requires clear communication, attention to detail, and a proactive approach to solving IT challenges.
Credentials and Experience:
- 3-5 years of experience in an IT support or helpdesk role, with at least 1 year in Level 2 or equivalent capacity
- Proficiency with Windows 10/11, macOS, Office 365, and Active Directory
- Working knowledge of networking concepts (DNS, DHCP, TCP/IP, VPN)
- Experience with IT ticketing systems (e.g., ConnectWise and or Autotask)
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work independently and manage multiple tasks
- Consistently receives good client feedback
Pay:
This position offers a competitive salary starting at $59K a year, complemented by a variable compensation component tied to performance. Variable compensation is based on the achievement of key service metrics. This structure is designed to reward both individual leadership and overall team success in delivering high-quality service to our clients.
Promotion Consideration Guidelines
Team members are typically considered for promotion when they demonstrate the following:
- Approximately 2 years in the current role, or earlier if mastery of responsibilities is clearly demonstrated
- A track record of consistently meeting or exceeding performance goals
- Completion of a major industry certification, such as M365 (Security, Messaging, Teams), M365 Certified Expert, CCNA, MCDBA, VCP, or equivalent
- Strong, positive client feedback and a reputation as a go-to expert in their field
- Proven ability to lead initiatives and mentor peers, contributing to team growth and knowledge- sharing
Position Responsibilities:
- Accurately track time worked on assigned tickets and tasks, in real-time.
- Maintain and update client documentation regularly, ensuring accuracy of configurations, credentials, and support notes in centralized systems (e.g., IT Glue)
- Install, configure, and troubleshoot Microsoft 365 applications (Word, Excel, Outlook, Teams, OneDrive) tailored to end-user needs and organizational standards
- Deploy, configure, and support end-user devices including desktops, laptops, mobile phones, and tablets; troubleshoot hardware components such as GPUs, NICs, SSDs, and peripheral devices
- Experience with Windows Server environments preferred, including configuration and basic administration tasks
- Support file sharing, print services, and secure remote access solutions, including cloud-based file sync and VPN technologies
- Manage user accounts and group memberships across cloud (e.g., Microsoft Entra ID/Azure AD) and on-premises Active Directory environments; support and maintain file access permissions and security controls
- Takes ownership of tasks and follows through to ensure complete resolution
- Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
- Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Knowledge, Skills, and Abilities:
- Advanced knowledge of Windows 10/11, and basic macOS familiarity
- Understanding of Windows Server environments (Active Directory, Group Policy, DNS/DHCP)
- Strong understanding of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Exchange Online)
- Familiarity with Azure AD (Microsoft Entra ID), Intune, and endpoint management
- Knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VPNs, firewalls, LAN/WAN
- Ability to troubleshoot connectivity issues (wired and wireless)
- Understanding of multi-factor authentication (MFA), endpoint protection, and basic cybersecurity best practices
- Familiarity with least privilege principles and securing access to systems and data
- Proficient with tools like ConnectWise Control, Remote Desktop, or similar
- Experience with ticketing systems such as ConnectWise Manage and Autotask.
- Understanding of ITIL concepts (incident, problem, and change management)
- Understanding of PC/laptop hardware components, mobile devices, and common peripherals
- Ability to support printer and scanner issues
- Strong diagnostic and troubleshooting skills with a structured, analytical approach to issue resolution
- Excellent verbal and written communication skills for both technical and non-technical audiences
- Ability to write clear and thorough documentation and ticket updates
- Demonstrated ability to handle users courteously and professionally, especially in high-stress or urgent situations
- Ability to manage multiple open tickets and priorities efficiently, often under pressure
- Able to learn quickly, adapt to changing technologies, and thrive in fast-paced environments
- Ability to pay close attention to detail while performing technically detailed tasks
- Understands that the success of individuals is measured by the success of their teams
- Ability to quickly learn new technologies through the use of self-study materials and intuition
- Ability to articulate technical information clearly and simply to non-technical people
- Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
- Is self-motivated and can be self-directed when necessary
- Enjoys sharing information, supporting others, and working on a team to achieve team goals
Available
Level 2 IT Helpdesk Technician
Provide advanced technical support to our clients and ensure the smooth operation of their IT systems.
Salary: $55,000 – 60,000
Work Schedule: Mon-Fri Onsite/Hybrid
Hours: 7:00am to 3:00pm or 9:00am to 5:00pm
Requirements
- 3-5 years of experience in an IT support or helpdesk role, with at least 1 year in Level 2 or equivalent capacity
- Proficiency with Windows 10/11, macOS, Microsoft 365, and Active Directory
- Working knowledge of networking concepts (DNS, DHCP, TCP/IP, VPN)
- Experience with IT ticketing systems (e.g., ConnectWise and or Autotask)
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work independently and manage multiple tasks
Benefits
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with company match
- Opportunities for professional development
Available
Service Manager (MSP) – Onsite
We’re seeking an experienced Service Manager to lead and oversee our service delivery team, ensuring consistent, high-quality support aligned with SLAs and performance standards. This onsite-only role manages day-to-day service desk operations, drives continuous improvement, and maintains strong client satisfaction in a fast-paced MSP environment. The position offers a $95,000–$125,000 salary, Monday–Friday 8:00 a.m.–5:00 p.m., plus a comprehensive benefits package including health, dental, vision, 401(k) with company match, paid time off, parental leave, and disability coverage.
What Our Employees Think
Veronica Diaz
Accounting Clerk
Joining Ascentient has been a transformative experience, both professionally and personally. The company provides a supportive and collaborative environment where team members genuinely care about each other. Whenever I’ve needed assistance, my colleagues have been there to provide help without hesitation.
At Ascentient, employment goes beyond just a job; it’s an opportunity for growth. My manager is deeply invested in my professional development and consistently provides the resources and guidance necessary for me to excel in my role.
The office atmosphere is vibrant and engaging. Company events, which are thoughtfully organized, not only make work enjoyable but also provide valuable opportunities to build relationships with colleagues across different departments.
One particularly awesome perk is the Starbucks coffee machine in the office, which brews authentic Starbucks coffee. This doesn’t just save money, it adds a touch of comfort to the workday.
Ascentient is a place where employees can thrive, feel valued, and look forward to coming to work each day.
Jeffrey Gall
Lead Helpdesk Technician
Working at Ascentient has been great! I’ve been with the company for 3.5 years, and it has been both challenging and rewarding! Working with clients in different industries has afforded me the opportunity to gain experience in many different types of technology.
One of my favorite things about working for Ascentient is that we are always encouraged to learn new skills and are given the support to do so. We always strive to be at the top of our game!
Joey Meyer
Dispatch
Working at Ascentient has been an incredibly rewarding experience for me. One of the standout aspects of my job here is the exceptional work-life balance. The company truly understands the importance of maintaining a healthy equilibrium between professional responsibilities and personal life, which has allowed me to thrive both at work and at home.
Additionally, the people I work with are simply amazing. My colleagues are not only highly skilled and dedicated, but also supportive and collaborative. The positive and inclusive work environment at Ascentient makes every day enjoyable and motivates me to give my best.
The company consistently encourages creativity and forward-thinking, allowing us to stay ahead in our industry. This commitment to innovation makes our work exciting, and it also ensures that we are always growing and improving.
I am grateful to be part of this team, and look forward to continuing my career with Ascentient.
Megan Klein
Sales Administrator
I would like to share with you my personal story of how I became a part of Ascentient and why I am proud to work for this company.
When I was interviewing with Evelyn and Kevin back in fall of 2021, I told them I was moving home from Colorado to Illinois because my Grandpa was not doing well and I needed to be with him. They were very understanding and supportive of my situation. My role was a hybrid schedule that would allow me to work from home when necessary. I had never worked remotely before, but I appreciated the flexibility and the trust they had in me.
I moved home in December 2021 and sadly, my Grandpa passed away at the end of February 2022. I informed Kevin, my manager, of the details and requested some time off to grieve. He even surprised me by showing up at the funeral home to pay his respects and offer his condolences. I was touched by his gesture and felt that he genuinely cared about me as a person, not just as an employee.
That was when I knew I had found the right company to work for. A company that values family and puts people first. A company that works hard but also understands that life happens and sometimes we need a break. A company that I am proud to call Ascentient.
Register Your Interest with Ascentient
Please fill out the form below to discover more about Ascentient’s career opportunities and job openings in Schaumburg, Illinois.